Show sidebar

Ordering items

Can I order customize gifts?

Yes, We offer a wide range of personalized option-

  • Personalized Mugs
  • Personalized chocolate hamper
  • Perfumes
  • Soft toys
  • Plants
  • Jewelry
What are the payment options?

We accept all major cards, UPI, net banking and wallet payments.

How can I check my order?

Once your order is placed, you can check on your user dashboard; just go to "My Account" and click on orders.

Once your order is reached, you’ll receive a link via SMS and email.

Do you deliver Saturday and Sunday holidays?

Yes, we are open all 7 days to make sure gifts arrive on time.

After placed

What if the package was held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Uphaar Shala marketplace provides the ability to track the status of an order by tracking number.

I haven't received my parcel . What should I do?

Check the email you receive after placing your order. It should contain your information.

I received my order after getting a refund. What can I do?

Keep the parcel in its original packaging along with all documents confirming the purchase and refund.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

Can I return my parcel after delivery?

We accept returns only if the product was damaged, defective, or incorrect. Returning will be requested within 24 hours of delivery.

How do I ask for a refund?

To ask for a refund, please email us at your email ID or contact a customer with your order ID.

When will I get my refund?

Once the return is accepted, your refund will be processed within 5-7 days.

Are delivery charges refundable?

Delivery charges are nonrefundable unless the delay or non-delivery is caused by our error.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.